Goods must be in merchantable quality i.e. Purchases made with cards, credit notes or gift vouchers must be refunded accordingly. For example, customers cannot ask for a cash refund if they did not pay cash. Does not match the sample the customer was shown or does not fit their descriptionĬustomer and staff may negotiate other solutions such as repair or replacement but under these circumstances a customer has a legal right to receive a refund.Īll refunds are to be returned in their original tender.Does not do the job that customer was led to believe it would do.Has a fault that was not known by the consumer at the time of purchase.(Information from the office of Fair Trading) When the product: We cannot provide refund or exchange on the following items: custom made products, gift vouchers, single pens or markers, sprays and books.A refund will be provided in the original tender.We can provide you with a refund or exchange on goods which are damaged or faulty.Please choose items carefully as we do not provide refunds for incorrect choice. Tax Receipt/Invoice (for items purchased online). Original register receipt (no photocopies accepted).Please note that all returns, refunds, exchanges or repair requests must be accompanied by any of the following Proof of Purchase documents: Goods purchased by Retail customers can only be returned to the Oxlades Paint & Art Centre. Return location for online Retail purchases In case of faulty goods, Oxlades will be responsible for return postage costs. If you have any queries regarding your request, please contact our online customer service on. Please complete and submit the Refund Request Form. Goods purchased by School and Wholesale customers can only be returned to the Oxlades Head Office at Return location for online School and Wholesale purchases Free pick-up from Murarrie Warehouse - Shipping will be added when invoiced, if you have a 30 day account please don't pay with credit card until your freight has been added.įree pick-up available from our Brisbane warehouse only.
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